Uncertainty management theory




Recently, Claire has seen several television commercials advertising DNA testing. She is curious about her family history, so she decides to take a DNA test. Along with providing information about her ancestry, however, the results also tell her she is at elevated risk for developing pancreatic cancer. This causes her to feel uncertainty, which motivates her to learn more. Using uncertainty management theory as your guide, describe strategies of information acquisition, information handling, and information use that Claire could use to address her uncertainty.

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Uncertainty management theory
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