H- Exportation

Why Raed? ( it should be changed)

· Charismatic leader with strong credentials including an MBA, excellent rapport and demonstrated experience in planning effective long-term strategies for increasing customer satisfaction by adeptly communicating contracts’ terms and renewals that boosted completion of business goals; prioritized customers’ requests, ensured all requirements are met and executed negotiations to resolve time sensitive issues that gained customer loyalty.

· To be add: -sense of humor – public speaking –

I am a confident pubic speaker with a sense of humor that..

Need to make the above statement more generalize based on my career bath : you can include team leader staigey thinking and more

PROFESSIONAL QUALIFICATION
· UBT – University of Business & Technology, KSA, 2021
MBA -GPA 4.62 OF 5

· Massey University, New Zealand, 2016
B.Sc. – Business, Entrepreneurship and Small Business

CORE STRENGTHS & ENABLING SKILLS (0R Core Competencies )
· Client Relationship Management

· Client Retention Strategies

· Customer Service Policy

· Insurance Management

· Management Strategy

· Operations Management

· Emotional Intelligence

· Team Leadership

· Strategic Thinking

PROFESSIONAL EXPERIENCE
Bupa Arabia, Jeddah, KSA
Working as “ Relationship Manager”, August 2017 – Present

Responsibilities/Accomplishments:
· Managed the development of Design the annual of product and services innovation of the portfolio

· Managed a portfolio of 87 companies with total lives 8500 and with over 35 Millions premium

· Implementing new strategies to communicate with customers; visiting top-tier clients to build relationships and maintain current ones. Executing customer-focused approach to attract lost clients by providing outstanding customer service by working one-on-one with clients and directly solving case specific problems

· Managing client review procedures by implementing feedback strategies to understand client needs for improving services. Negotiating new effective initiatives that increase revenue while enhancing reliability

· Developing revenue generating sales plans and ensured strict execution to achieve targets by providing customer confidence and decreasing escalations and complaints

· Managing policy holders’ complaints with tact and attention to prompt customer service. Delivering superior customer service and provided members with value and security in all lines of property, casualty and life insurance

· Developed a new Corporate Strategic Planning methodology and coordinated all related activities

·

Major Achievements:
·

· Led a team of 7 professionals to identify revenue potential and optimization as key drivers of future portfolio strategy.

· Achieved goals for maintaining 96% client retention.

· Quarter 3 SME star

· Successfully provided excellent customer service to insurance policy holders; achieved high customer satisfaction ratings

i.e. consistently scored outstanding

· Delivered presentation that raised awareness for Bupa Value, work ethics and behavior and motivated team to achieve targets.

· Contributed in strategically accelerating the project’s handover process between new business and relationship department to avoid any miscommunication or delay that lead to an increased customer satisfaction

Nasco International Insurance Group, Jeddah, KSA Worked as “Account Executive”, March 2017 – August 2017 Responsibilities/Accomplishments:

· Strategically formulated effective sales targets and action plans; critically researched, identified and developed qualified leads, prepared and presented persuasive presentations about products and services

· Critically assessed customer feedback and ratings in terms of their nature and severity of complains. Utilized opportunities to deepen client relationships while facilitating decision making and conflict resolution

Major Achievements:
· Significantly enhanced sales funnel by increasing contact list from 240 to 1200 contacts by utilizing multiple channels

Pyramid Plasterers Ltd., Auckland, New Zealand
Worked as “Business Development Manager – Part Time”, June 2014 – July 2016

Responsibilities/Accomplishments:
· Manage a team of 17 employees lead all day to day operations.

· Reviewed financial statements and ensured effective allocation of financial resources. Evaluated existing business performance and engaged in research gather informative data about customer trends. Assessed outcome of new business opportunities; identified unique offers to attract new clients

· Utilized up-to-date business acumen to assess quality of market research for better understanding of useful information, competitors and business practices; provided cost-effective recommendation to achieve goals and objectives

Major Achievement:
· Proposed and established new branch of the idea of assigning responsibility of site cleaning to interns.

Additional Experience:
· Worked in Saudi Airlines as “Customer Services Supervisor” from November 2006 – May 2008

· Worked as “Contracting Coordinator /Administrator” at Deem Co. for Contracting, Jeddah, KSA from 2005 – 2006

· Worked as “Sales Supervisor” at Al-Jawhra Kitchen Furniture Store, Jeddah, KSA from 2003 – 2004

· Project Management Certificate (2021)

PROFESSIONAL CERTIFICATES
· Impactful Sales Presentations, Informa (2019)

· Customer Relationship Management, Leap to Success (2018)

· Principle of Selling Skills, Leap to Success (2017)

· Insurance Foundation Certificate Exam (IFCE), (2017)

· Neuro Linguistic Programming (NLP) – Basic Practitioner / Master Practitioner (2016)

· Principle of Selling Skills, Leap to Success (2017)

· Insurance Foundation Certificate Exam (IFCE), (2017)

· Neuro Linguistic Programming (NLP) – Basic Practitioner / Master Practitioner (2016)

Special Interest

· Writing: Author of an Arabic book call “ Yes For Pain”

· Public speaking

· Reading: very interesting about Management, Startup, Business development and self help Literature.

· Scuba Diving Instructor

· Hiking, fishing, camping

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